Website access without initial www

Question

I am using Apache2.2.22 on a Debian7 server. Hosting multiple websites, but have reduced it to just one for now to try to figure out this problem.

So, if I go to: www.mysite.com the website shows up. HOWEVER, if I go to just: mysite.com from outside our company network, I get the error "Forbidden. You don't have permission to access / on this server."

From inside the company network, however, it works fine. Here is the only file in /etc/apache2/sites-enabled

NameVirtualHost *:80
 ServerAdmin abc@abc.com

 DocumentRoot /var/www/mysite
 ServerName www.mysite.com
 ServerAlias mysite.com

 Options FollowSymLinks
 AllowOverride None

 Options FollowSymLinks
 AllowOverride None
 Order allow,deny
 allow from all
 # This directive allows us to have apache2's default start  page
 # in /apache2-default/, but still have / go to the right place
 #RedirectMatch ^/$ /apache2-default/

 ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/

 AllowOverride None
 Options ExecCGI -MultiViews +SymLinksIfOwnerMatch
 Order allow,deny
 Allow from all

 ErrorLog /var/log/apache2/error.log

 # Possible values include: debug, info, notice, warn, error, crit,
 # alert, emerg.
 LogLevel warn

 CustomLog /var/log/apache2/access.log combined
 ServerSignature On

 Alias /doc/ "/usr/share/doc/"

 Options Indexes MultiViews FollowSymLinks
 AllowOverride None
 Order deny,allow
 Deny from all
 Allow from 127.0.0.0/255.0.0.0 ::1/128

Answer 1

Do requests to the non-www site show up in the access or error log? (run tail -n 0 -f /var/log/apache2/*.log and access the bare domain.)
There might be something useful there if you compare it with a good request. Additionally, I recommend changing your CustomLog to combined_vh (I think that is what it is) so that the virtualhostname is in the log too.

Comments

Looks like a different server is answering the www one and the non www one.