Go to the Sign-in Helper.
Enter your phone number or email address.
Click Continue.
If prompted, enter the CAPTCHA code.
If you can receive text messages to the number listed, click Yes, text me an Account Key. If you have access to the email address listed, click Yes, send me an Account Key.
- Depending on the option you've selected, we'll send an Account Key to your phone or email.
Enter the Account Key we sent in the field provided, then click Verify.
Select an account to reset from the list connected to your mobile number or email address.
- See an account that's not yours? You can remove it by clicking remove it here.
Click Continue.
