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Small Discussion about ServiceNow?

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What is ServiceNow?

ServiceNow is a company that provides service management software as a service. It specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

ServiceNow is a software platform that supports IT service management and automates common business processes. This software as a service (SaaS) platform contains a number of modular applications that can vary by instance and user. Articles in this category help new users learn what services ServiceNow offers.

ServiceNow's tasks, activities and processes occur as cloud services, overseen as part of a comprehensive managed workflow that supports real-time communication, collaboration and resource sharing. ServiceNow has service management offerings for IT, human resources, security, customer service, software development, facilities, field service, marketing, finance and legal enterprise needs.

ServiceNow integrates easily with other tools. You can perform VMware Airwatch tasks, for example, from within the interface and ServiceNow also provides an app store of tool offerings from third parties.

ServiceNow began its journey with IT Service Management applications providing Service Catalog Management. Later, other project management applications followed which helped in managing the entire projects when the magnitude of the incident, problem or change is more.

Today ServiceNow has apps for both IT Service Management Processes and IT Enterprise such as HR Management, Security Management and PPM, etc.

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posted Aug 29, 2017 by Manish Tiwari

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