Unable to send emails from Bugzilla

Question

We have installed Bugzilla and configured "mailDeliveryMethod" --> SMTP and passed SMTP server address. There is no authentication, so I left SMTP username and SMTP password NULL. Also, I have "mailfrom" parameter set to my official email address(valid emailID) from bugzilla-daemon.

When I try to commit a bug, I do receive a message "Email has been sent to so and so" with no error messages. Whereas, the end user did not receive any emails yet Could someone please advise on what could be wrong?

Answer 1

The problem most likely is with your mail server or the recipients. Check the logs of your mail server to see if the mails really got sent and test with a recipient your mail server is directly responsible for, e.g. your own company mail address, to rule out any spam filters or stuff like that.

If Bugzilla would have suffered an error, it would have told you so or you would need to wait a long time until your change to a bug got processed because of network issues or whatever. As it didn't the problem surely is with the mail server itself.