Location : Bangalore
Last Date : 04 Dec 2013
Qualification :
Students from 2013 B.E/ B.Tech - (CS/ IT/ EEE/ ECE/ E&I)/ BCA/ BSc- ( CS/ IT/ Mathematics/ Statistics ) having 60% and above throughout academics.
Job Responsibilities :
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and escalations
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Skills :
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE
Should have good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCLs value and its methodology
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