Job Description:
As a support team member for IAM Team in India, you should have passion towards access management tools and technologies. This role is highly visible regional role delivering application integration consultation to technical teams across Asia. You should ensure the 24X7 availability of complete stack of IAM tools that performs access requisition, access provisioning, identifying & authorizing the user, Quick acumen to understand different application architecture is required to advice the application developers. Prior experience in supporting Single Sign on products and access management tools will be a Plus.
Responsibilities:
Work closely with business and service delivery team to ensure appropriate business measures are defined
Create technical design recommendations for developing and integrating programs per written specifications
Examine applications to ensure adherence to Application Engineering guidelines, processes and procedures
Utilize multiple programming languages and software technologies to ensure applications are suitably fit for use and admissible for maintenance/upgrades
Test, modifie, and implement application codes; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
Engage third party suppliers on applications support issues.
Qualifications:
Required Skill & Qualifications
College degree in IT/Engineering technical, specialized training and/or equivalent work experience
Prior experience in investment banking domain is a MUST.
Typically require up to 3 years of programming / application development & support work experience
Must have good communication skills
Strong teamwork skills
Open to provide 24/7 Rota support and service delivery model
Business Analysis & Business Applications Knowledge
Prior experience in business continuity testing & disaster recovery exercises.
Good understanding of operating systems and databases is a must.
Desired Skills:
Incident Resolution by working with L1-Operate/L3/AD
Act as the first point of support for application/client incidents
Build a strong relationship with the Application Development Teams
Identify, diagnose and resolve technical problems and business critical incidents.
Research and analyze trends, root causes, and business impact to provide valuable recommendation to product enhancement
Raise defect reports to build team for code amendment.
Technical Skills:
Identity and Access Management
Java, J2EE, XML, Workflow, HTML
Unix scripting (Solaris & Linux)
Databases (Sybase & Oracle)
IIS, Apache & Tomcat
SiteScope Monitoring
SSL certificates
Infrastructure & Network Skills
Working knowledge of Sun Identity Manager
24/7 Customer Support and Service Delivery Model - Proficient
Application Development - Proficient
Business Analysis - Basic
Business Applications Knowledge
Business Continuity Testing Knowledge
IT Risk Management- Basic
Operations Systems and Data Sources Knowledge
Technical Problem Resolution
