Configure Bugzilla so customers can only report bugs, view bugs but NOT edit them

Question

I have set up a bugzilla user in a group that has the editbug privilege for a particular project. The user is able to file a new bug. However, when the user attempts to edit the bug, he is not allowed to do so. Why is this happening and how can I resolve it?

I have already added the editbug privilege, and have given permission for the group to edit bugs in that group. Frustrated..

Answer 1

Check the following links, should be helpful -

http://www.bugzilla.org/docs/4.4/en/html/parameters.html#param-group-security
http://www.bugzilla.org/docs/4.4/en/html/products.html#product-group-controls
http://www.bugzilla.org/docs/4.4/en/html/groups.html
http://www.bugzilla.org/docs/4.4/en/html/cust-change-permissions.html