Reissued UserID gets an error when attempting to login to Bugzilla the first time

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We reissue userids as new employees come on board from employees that have left which sometimes causes a new employee to get a Bugzilla logon error. The error message statues" "The external ID "xxxx" already exists in the database for "xxxxxxx.xxxxxx@xxxxx.xxx", but your account source says that "xxx.xxxx@xxx" has that ID". Any suggestions?

posted May 14, 2013 by anonymous

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