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How much cancellation fee will Mr. Tom pay and what will be the new order value?

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Mr. Tom purchased 3 x GPS Cat Collar from Firestorm.com store. The total item value of his order is $146.85 and the shipping charge is $4.95 (Shipping charges are only refundable when customer cancels the full order). Total order value $151.80. After the purchase, Mr. Tom had a change of mind and informed you via email support portal that now he only wants 1-piece GPS Cat Collar. According to Firestorm Store’s Refunds & Returns policy, to cancel an item customer will be charged 25% of its canceled item value as a cancellation fee.
How much cancellation fee will Mr. Tom pay and what will be the new order value? How much money will be refunded to Mr. Tom’s account?

posted Apr 7, 2019 by Soniya Akter

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1 Answer

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$146.85 item price --> 2*146.85/3= 97.9 price of cancelled items
$97.9*0.25= $24.48 cancellation fee
He will get a refund of $97.9*0.75=$73.42
4.95 shipping is not refundable
New order value --- $151.80-$73.42= $78.38

answer Apr 8, 2019 by Hanifa Mammadov
Why u multiply by 2 with 146.85
commented Sep 30, 2019 by anonymous
it is not by 2 but 2/3, total of 3 items with 2 cancelled, it makes 2 out of 3 hence multiplied by 2/3
commented Sep 30, 2019 by Hanifa Mammadov
new order value:
146.85/3=48.95+4.95=53.9
cancellation fee:
48.95*25%=12.2375*2=24.475
refunded to Mr.Tom's Account:
151.80-53.9-24.475=73.425
commented Sep 18, 2020 by anonymous



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