SMTP using authentication fails in Bugzilla 4.0.2

Question

I am using Bugzilla 4.0.2 . I am trying to configure EMAIL sending using SMTP with Username and password

I have tried to configure using correct SMTP configuration but every time it shows authentication failed.

Answer 1

Enable SMTP debug and have a look in your web server log, either you simply don't provide the correct credentials or some libs are missing in Perl or on your host, especially SASL and such things maybe needed in communication with your mail server.