VNOC Technical Engineer at IMI Mobile

720 views

Company Name

IMI Mobile

Location

Hyderabad, Telangana, India

Job Type

Permanent

Min Experience

0 Yr

Max Experience

1 Yr

Type of Industry: Telecom, ISP

Area Of Functionality: ITES, BPO, KPO, LPO, Customer Service, Operations

Required Candidate Skills :

Candidate should be B.Tech (CSE/ IT /ECE/ETE).
Candidate should be exposure to work on Database , Networking & Linux.
Monitor, analyse and address reliability and performance issues of servers and network elements.
Manage workflow and service requests through clients calls, emails and ticketing system.
Work with other L2 & L3 support groups internally and external vendors to provide seamless support to customers and uninterrupted services.
Incident and Problem Management along with the SLA Management with in Tivoli Smart Cloud Control Desk.
Sound knowledge on Networking concepts and SQL and basics of Linux.
Knowledge on basic concepts of Telecom Value Added Services.

How to Apply:

Please log in or register to check.

posted Aug 6, 2015 by anonymous

Help Others, Promote This Job

Related Jobs

Technical Support/ System Engineer

Functional Area: IT Software - System Programming

Type of Industry: IT-Software / Software Services

Required Candidate Skills :
Handling Trouble Tickets in the form of Calls/Online Requisitions/ Emails / Voice Mails.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system.
Respond to enquiries from clients and help them resolve and hardware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of Computer equipment by providing necessary training and advice.
To allocate more complex calls to the relevant IT Support member.
To arrange for external technical support where problems cannot be resolved in house.

Trainee Technical Support Engineer

Educational Qualification: B.Tech,BSC,CA,MSC,MCA

Functional Area: Application Programming

Type of Industry: IT-Software Services

Required Candidate Skills :
Any B.Tech or BSC or BCA or MSC or MCA Graduate with 0-1 experience in a similar role with good written and oral communication skills can apply.
Must be good in MS SQL .
Must be flexible to work in rotational shifts.
Must be able to work under pressure and meet deadlines.
Fast Learner with excellent analytical and problem solving skills required.
Self-motivated, self-starter, team-player.

Job Description:
Investigate and resolve customer/client inquiries relating to the issues in the billing software on daily basis.
Successfully understand client issues, conduct any necessary technical research (code review, database queries, traces, debug, etc)
Diagnose and resolve technical software issues by checking with Tech-Lead and other members.
Provide an effective and efficient client response service.
Responsible to take timely backups and work closely with the production team.
Liaison between the testing /development /client leads for providing support in project deployment.
Responsible for analysing technical and functional issues and then escalating/communicating appropriately with other internal teams.
Potential to provide technical assistance during new installations on-site.
Takes ownership and responsibility of cases while escalating whenever appropriate and follow up till closure of issues