Role: Technical Support Associate ( IT Help Desk)
Locations: Bangalore, Hyderabad / Secunderabad
Experience : 0 - 4 years
Job Description :
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Understanding of operating systems
Keyskills: Technical Support Associate, IT Help Desk, Service Desk Delivery, Voice, Email & Chat support
Desired Profile
Freshers/ (Experienced up to 4yrs)
Bachelor's Degree/ Diploma (12+3)
Fluency in Communications Skills (both spoken and written)/ soft skills
Excellent Communication skills
Additional Information
working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Walkin Details:
WEEKEND
Date: 14th December 2013
Timings: - 10.00AM to 01.00PM
Venue Details
IBM India Pvt. Ltd, SA 1,
Banerghatta road,
Bangalore
or
IBM India Pvt. Ltd,
3A, Mindspace, Madhapur,
Hi-Tech City, Hyderabad
Contact Person: - Deepak / Arun / Shravan
WEEK DAYS
Timings: - 01.00PM to 04.00PM
Venue Details 9th Dec, 10th Dec, 11th Dec, 12th Dec, 13th December 2013
IBM India Private Limited,
EGL D Block , Intermediate Ring Road,
Koramangala, Bangalore- 560071
Or
IBM India Pvt Ltd, IBM Tower,
3B, MindSpace, Survey No. 64,
APIIC Software Layout,
Madhapur, Hyderabad-560081
Contact Person: - Deepak / Arun / Shravan
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Updated Resume
Copy of this Job Posting is Mandatory
Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) Original
To take your candidature further, Pl register or create an account by clicking the below mentioned link and apply for this Job Requisition - GPSD-0587409 and upload your CV and Photo Id proof.
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